This policy applies to all paid Pro subscriptions for Paper Kites POS. We want you to feel confident subscribing — here's exactly how cancellations and refunds work.
Quick summary
Cancel any time. No questions asked. Refund available within 7 days of any charge if you haven't used Pro features during that billing period.
1. Free Plan
The free plan of Paper Kites has no cost and requires no payment information. There is nothing to cancel or refund.
2. Pro Subscription — Cancellation
- You may cancel your Pro subscription at any time from your account settings or by emailing support@paperkitespos.com.
- Cancellation takes effect at the end of the current billing period. You retain Pro access until that date.
- After cancellation your account reverts to the free plan. Your data is preserved.
- There are no cancellation fees.
3. Refunds — Monthly Subscriptions ($29.99/month)
- If you request a refund within 7 days of a charge and have not actively used Pro analytics features during that period, we will issue a full refund.
- Refund requests outside the 7-day window are evaluated on a case-by-case basis. Email us and we will do our best to help.
- Partial-month refunds are not issued for mid-period cancellations.
4. Refunds — Annual Subscriptions ($299.90/year)
- If you request a refund within 14 days of your annual charge and have not actively used Pro analytics features, we will issue a full refund.
- After 14 days, annual subscription fees ($299.90/year) are non-refundable, but you may cancel to stop future renewals.
5. How to Request a Refund
Email support@paperkitespos.com with the subject line "Refund Request" and include:
- The email address on your Paper Kites account
- The date of the charge
- The reason for your request (optional but helpful)
We aim to respond within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days.
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. We are happy to resolve billing issues directly and quickly. Unresolved chargebacks may result in suspension of your account.
7. Changes to This Policy
We reserve the right to modify this policy. Changes will be communicated by email or in-app notice and will not apply retroactively to charges already made.
8. Contact
Refund or billing questions: support@paperkitespos.com