Support
We're a small team and we read every message. Drop us an email and we'll get back to you within 1–2 business days.
Response Time
1–2 business days
We're a small team. We read everything and will reply personally.
Billing & Refunds
View Refund Policy →Include "Refund Request" in your subject line and we'll handle it fast.
How do I cancel my Pro subscription?
Email support@paperkitespos.com with the subject "Cancel Subscription" and we'll process it same day. You keep Pro access until the end of your billing period.
I lost my data — can you recover it?
Free-tier data is stored locally on your browser, so we can't recover it if you cleared your browser storage. Pro users with sync enabled can restore from their account. Email us and we'll see what's possible.
Does Paper Kites work on iPad or tablet?
Yes — Paper Kites is a web app that runs in any modern browser on any device: phone, tablet, or desktop.
I have a feature request.
We'd love to hear it. Email us at support@paperkitespos.com — feature requests from real users shape the roadmap.